Questions fréquemment posées
Please check the possible reason and troubleshooting steps below to solve your issue:
1. Wi-Fi signal is too weak to establish the connection, please make sure the Wi-Fi signal is good enough when trying to connect;
2. Connection restrictions have been set on wireless router (such as MAC/IP filtering), please change the connection restriction of the router;
3. Phone firmware is faulty, please download the firmware from official website and update the phone.
Please check the possible reason and troubleshooting steps below to solve your issue:
1. The phone is in Airplane mode or there is poor contact between the SIM card and phone, please turn off Airplane mode, and re-install the SIM card to restore connection between the SIM card and phone;
2. One of the SIM card slots in dual-SIM phone is disabled, please enable the disabled SIM card slot via Dual-SIM settings to activate the SIM card;
3. The SIM card system is not supported by the phone or the SIM card is faulty, please replace with a SIM card with supported system or replace with a normal SIM card;
4. The phone serial number (IMEI number) is lost, on dial screen, please enter '*#06#' to view the phone serial number (IMEI number).If the serial number is lost, bring the phone to a local service center;
5. Phone firmware is faulty, please bring the phone to a service center to fix the software, or download the corresponding firmware from official website and update the phone with it.
Please check the possible reason and troubleshooting steps below to solve your issue:
1. The phone is interfered with the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step;
2. The phone screen is humid or wet, please wipe away the water on the phone screen to recover the screen-touch function;
3. There are some running applications that slow down the system, please wait until the system is back to normal or close corresponding applications;
4. The phone firmware or the screen itself is faulty, please download the firmware from the official website and update the phone.
If there are any further problems, please visit our FAQ page or contact Neffos support.
- Politique de confidentialité
- |
- Conditions d'utilisation
- |
-
Copyright © Copyright © 2020 TP-Link Corporation Limited. Tous droits réservés.